Carpet Wiser Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service


Carpet Wiser has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.


This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.


“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the carpet cleaning companies in Elgin, IL were able to do it.”


Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.


“We Make Carpet Cleaning Wiser”


Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.


For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.


“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”




Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.


Carpet Cleaning and Indoor Air Quality

Without a doubt, people spend most of their time indoors. Therefore, the quality of air indoor is of extreme importance in every home. However, indoor air quality is often one of the most ignored aspects among most homeowners, which eventually leads to a lot of issues. Basically, there are several factors that determine the quality of air inside your home, some of which include the commonly used products such as furnishings, building materials, cleaning materials, paint, etc. Among these products, carpets are considered to be a major cause of indoor air pollution.

Being used in houses for several decades, carpets happen to be one of the most loved, used, and preserved home furnishing products. Most homeowners prefer using or decorating their home with carpets mainly because of its sheer beauty and its ability to enhance the look of an otherwise normal-looking interior. Carpets come in different materials, and no matter what material you choose, dust, dirt, dust mites, pet dander, and many such organisms are bound to settle in your carpet. Hence, it is important to keep your carpets clean at all times in order to avoid serious health issues down the line, especially when you have kids and older adults at home.

Many government organizations have revealed that carpets are a common source of VOCs, Volatile Organic Compounds – a group of chemicals that can cause several health-related complications. These compounds can easily get released and mix with the indoor air, causing problems like throat irritation, headache, nausea, allergies on the skin, fatigue, and more. In order to remain safe, give your carpets a day or two to air out once they are installed and don’t move in immediately. Make sure there is enough ventilation in your home during this time so the VOCs can evaporate.

Once the carpets are in place and you have moved in, the next job is to clean them regularly. Always remember that even the smallest carpeting space can be home to a lot of dirt, dust, and allergens. Therefore, make it a habit to vacuum all your carpets or carpeting at least once a week. During the days when you have a family gathering or party at home or if there is always lot of foot traffic in your home, especially with pets and kids, vacuum the carpets after the party or twice a week. For better results, call in for professional carpet cleaning in regular intervals.

If you have family members with allergies and/or asthma, regular professional carpet cleaning is a must for your home. This is because the allergens deposited in your carpets can affect them adversely, especially kids with those problems, as they tend to be the ones constantly playing and moving around on the carpeting. Talk to a reliable carpet cleaning company in your neighborhood and come up with a regular cleaning schedule with them, so their professional cleaners will visit your home every now and then to thoroughly clean your carpets and keep them fresh and clean, and most importantly, prevent such health issues from worsening.


Removing Pet Stains and Odors from Carpets

We all know that accidents are prone to happen on your carpet when you have kids at home. This is the same with pets as well. When you have pets at home, you cannot always prevent them from making a mess on your beautiful and expensive carpet. Your carpet typically acts as a sponge for pet stains and odors, and therefore, it wouldn’t be hard for you to identify your four-legged friend’s favorite spot on the carpet.

Despite the fact that carpets enhance the appearance of your home’s interior and provide various other benefits, one major disadvantage is the amount of cleaning they need, especially after a pet accident. When you find pet stains or odors on your carpet, cleaning them up THOROUGHLY is extremely important. This is because, if you leave the area as it is or do not clean properly, your pet is most likely to create a mess in the same place once again, because of the simple fact that dogs are usually attracted to such smells.

Therefore, you need to make sure that the spot is cleaned properly so your pet cannot smell even the lightest odor. But, this is definitely not an easy thing to do. While you can hire a professional carpet cleaning service provider to clean the area for you, it may not be an affordable option if these accidents are common and happen frequently in your home. So, here are a few easy tips you can follow to remove pet stains and odors completely from your carpet:

  • The best cleaning method is to attend to the problem as soon as possible. Use paper towels to soak up the urine as much as possible. The sooner you remove the mess, the easier it will be to clean up.
  •  If you can, take the soaked paper towels to the area where you want your pet to go toilet in the future, say the litterbox, while they see it. This will show your pet that while passing urine isn’t restricted in your home, he/she needs to do it in the right spot.
  • Use clean and cool water to rinse the area, and once again blot the area to remove as much wetness as possible.
  • As a pet owner, it is good to have a pet odor neutralizer in your home at all times. You will be able to find it in your usual pet supply store. Remember to get a good quality product, and use it on the accident area following the instructions given on the product.
  •  If the stain still remains, even after the area has dried completely, try using a high quality carpet stain remover.
  • However, in some cases, if the urine has managed to reach the padding of your carpet, cleaning will become much more difficult. Sometimes, you may just have to get rid of the padding in that area and replace the same.

To avoid more such accidents, start training your pet from an early age. Show them their spot and keep an eye until they learn properly. Even if an accident does happen and goes beyond your strength, you can always have a professional attend to it.

Important Questions to Ask a Carpet Cleaning Company

Carpets are an excellent option to completely transform the look of your home’s interior. They offer ultimate comfort, reduce noise, and offer a whole lot of other benefits. In order to make sure that your carpet keeps doing what it does best, you need to have it cleaned professionally every once in a while. For this, you need to hire a professional carpet cleaning company.

But, as there are hundreds of carpet cleaning companies claiming to offer the best services and deals, choosing one can be quite a daunting task. If you are on the lookout for a reliable carpet cleaning service provider, here are a few important questions to ask them before proceeding with your hire.

What cleaning methods do you offer?

When it comes to carpet cleaning methods, you can choose from a wide variety of options. While some carpet cleaning companies employ steam cleaning or wet cleaning, some follow dry cleaning methods. The former method requires quite a lot of drying time, whereas the latter allows you to use the carpet as soon as the cleaning process is done. Ask the company the type of cleaning they excel in or offer and choose a method based on your needs. It is always wise to choose a company that provides you with different options.

Are your cleaners IICRC certified?

Any professional carpet cleaning company should be certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), which is more like a professional carpet cleaning degree. When a professional carpet cleaner is IICRC certified, you can remain assured that he or she is properly trained and tested. If you get a negative answer from the company, go for a different provider.

Can you give me a few references of your previous clients?

Always choose a carpet cleaning service provider that has obtained positive and credible reviews from their previous customers. While you can look for reviews online, you cannot always be sure that they are from actual customers themselves, because few companies tend to pose their employees as clients and have them write positive reviews online. To avoid such situations, ask the service provider directly for references from their satisfied customers. Even better, if you could get a few contact numbers from the provider, so you can check with the customers directly.

Do you provide a written service guarantee?

It is extremely important that a carpet cleaning company provides its customers with a written service guarantee. This document will make sure that they focus on pursuing their guarantees. After all, you absolutely do not want your carpet cleaning company cutting corners with the carpet cleaning process.

Are your employees insured?

This is something basic, yet of extreme importance; because you don’t want to be held responsible in case an employee of the carpet cleaning company you choose ends up getting injured while working in your property. Therefore, this question ensures the safety and security of the workers as well as yourself. Be sure to ask the respective personnel if their workers are covered by worker’s compensation insurance and also general liability insurance.