Important Questions to Ask a Carpet Cleaning Company
Carpets are an excellent option to completely transform the look of your home’s interior. They offer ultimate comfort, reduce noise, and offer a whole lot of other benefits. In order to make sure that your carpet keeps doing what it does best, you need to have it cleaned professionally every once in a while. For this, you need to hire a professional carpet cleaning company.
But, as there are hundreds of carpet cleaning companies claiming to offer the best services and deals, choosing one can be quite a daunting task. If you are on the lookout for a reliable carpet cleaning service provider, here are a few important questions to ask them before proceeding with your hire.
What cleaning methods do you offer?
When it comes to carpet cleaning methods, you can choose from a wide variety of options. While some carpet cleaning companies employ steam cleaning or wet cleaning, some follow dry cleaning methods. The former method requires quite a lot of drying time, whereas the latter allows you to use the carpet as soon as the cleaning process is done. Ask the company the type of cleaning they excel in or offer and choose a method based on your needs. It is always wise to choose a company that provides you with different options.
Are your cleaners IICRC certified?
Any professional carpet cleaning company should be certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), which is more like a professional carpet cleaning degree. When a professional carpet cleaner is IICRC certified, you can remain assured that he or she is properly trained and tested. If you get a negative answer from the company, go for a different provider.
Can you give me a few references of your previous clients?
Always choose a carpet cleaning service provider that has obtained positive and credible reviews from their previous customers. While you can look for reviews online, you cannot always be sure that they are from actual customers themselves, because few companies tend to pose their employees as clients and have them write positive reviews online. To avoid such situations, ask the service provider directly for references from their satisfied customers. Even better, if you could get a few contact numbers from the provider, so you can check with the customers directly.
Do you provide a written service guarantee?
It is extremely important that a carpet cleaning company provides its customers with a written service guarantee. This document will make sure that they focus on pursuing their guarantees. After all, you absolutely do not want your carpet cleaning company cutting corners with the carpet cleaning process.
Are your employees insured?
This is something basic, yet of extreme importance; because you don’t want to be held responsible in case an employee of the carpet cleaning company you choose ends up getting injured while working in your property. Therefore, this question ensures the safety and security of the workers as well as yourself. Be sure to ask the respective personnel if their workers are covered by worker’s compensation insurance and also general liability insurance.